Freeze 'n' Breeze

HI friends i am back again after almost a month gap from my previous post . This time i am not going to discuss anything techie but all about my worst experience that i had in my brand new laptop.

Yup! Here the story begins . I brought a HP Compaq laptop a month ago in India ( Compaq presario C700 ) . I took it with me to Australia . For the first two days, it was perfect in all aspects but it was on the third day ,when i was editing the word documents, all of a sudden my laptop went on to the blue screen ( Blue screen of death ) and got shutdown .

For those who haven’t known whats is “blue screen death” …

“The Blue Screen of Death (also known as a stop error, BSoD, bluescreen, or Blue Screen of Doom) is an error screen, frequently displayed by certain operating systems, most notably Microsoft Windows, after encountering a critical system error which can cause the system to shut down to prevent damage.

Bluescreens on NT-based Windows systems can be caused by poorly written device drivers or by a malfunctioning hardware. In the Win9x edition, incompatible DLLs or bugs in the kernel of the operating system could also cause bluescreens. Sometimes, when the CPU is hit by any meanss, the computer may restart and shows the BSoD.”

To my suprise , i didn’t install or update any software, still it sucked. I rang the customer care and i explained the issue to them and i was said there was a fault in the Hardware ( some driver ) and they assured me to replace the faulty part with a new one. It took 5 days to get my laptop serviced.

Should i be so proud saying that Compaq services were so good that they didnt charge me ,neither for the service nor for the replacement of the faulty part or rather should i think why such a brand new laptop would get faulty which was hardly 2 days old ? .

HP being one of the most popular competitor in LAPTOP market has produced a question in me whether it could really go for its product quality in the future to come or Myself towards good quality laptop manufacturers.

Testing a products basically involves two major things .

Verification testing - has the functionality been implemented correctly ?

validation testing - has the correct functionality been implemented ?

I feel testing deparment should concentrate on the products before they are into the market or HP can never win the trust of its band among the people. Its not wise to blame all the manufacturer associated with HP . Its all under the name “HP” and its HP who should take the complete responsibility . Quality can never be compromised at any point , big or small ,an issue should be taken seriously.

Lesser the calls in customer service better the product in market .

Hope HP takes this seriously. comments welcomed